“When we start packing new presentations, we need to inform all the line-chiefs and quality teams to confirm everything is well understood. Reviewing this information is good practice for packing great presentations and the outcome helps keep good relationships with the customers,” said Maya.

By means of keeping track of quality throughout the season, Divine Flavor Quality Control teams have created tools for tracking the progress of the products being sold. “The daily and weekly quality reports contain very important details and this helps us monitor the overall status of the quality,” said Coronel. “Problems are easily addressed and fixed by having reports sent to all departments involved in the process.”

When asked what role the communication plays between the Distribution Company and ranches, Coronel concluded, “The supply chain is on time. Good communication leads to better outcomes and better outcomes lead to better quality and the best product we can sell.”